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AVP, Lobby Manager - Independence, MO

Company Name:
Enterprise Bank & Trust
# JOB SUMMARY
Entry level management role responsible for the day-to-day operational management of a branch location as well as the front-end sales management and new accounts function. Provides leadership and guidance to ensure conformance with bank policies. Supervises the activities of lobby personnel including tellers and financial services representatives. Ensures that customer service is provided, including opening accounts, providing customers with information, and resolving banking concerns for clients. Participates in business development activities; develops and services accounts. Manages lobby personnel issues including resolving problems, hiring, scheduling, rating performance, discipline and recommending salary actions.
Skills/Requirements
## KEY RESPONSBILITIES:
Direct supervision of day-to-day operation of retail/consumer products and services area.
Direct activities of lobby associates to ensure complete and efficient customer service.
Implement company policy pertaining to the cashing of checks and withdrawal of funds
from accounts and safe deposit activities.
Handles unusual or difficult customer concerns.
Coordinates recruitment and training of lobby staff.
Coordinates activities/procedures in conjunction with central support unit.
Responsible for overall operation and maintenance of bank building, premises and facilities.
Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems.
On daily basis ensures effective operation and maintenance of the bank security equipment
and devices.
Purchases and maintains contracts related to security equipment.
Accepts and complete projects and other miscellaneous duties as assigned.
## COMPENTENCIES
Excellent leadership, interpersonal, customer service and strong organizations skills with a high degree of accuracy.
Sales management skills in order to successfully coach associates to meet branch goals.
Sales and marketing orientation with emphasis on cross-selling bank services.
Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
Team oriented, possesses a positive attitude and works well with others.
Strong oral and written communication skills
Strong knowledge of all various types of products offered at the bank.
Excellent problem solving skills
SUPERVISORY RESPONSIBILITY
Supervision of Lobby staff
EDUCATION AND EXPERIENCE
Associate''s degree (A. A.) or equivalent from two-year college or technical school; or 1-3 years related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS
Skilled in operation of a personal computer, including Microsoft Word and Excel.
Bankway
Google Mail
Fedline
Gift Cards / Bond Pro

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